Help & FAQ
Everything you need to know about using Shelob Web to monitor your websites.
🚀 Getting Started
Go to the sign-in page and enter your email address. We'll send you a magic link — click it and you're in. No password to remember. New accounts automatically get a 7-day free trial with access to all features.
From your dashboard, click "+ Add Website" in the sidebar or the "Add Your First Website" button if it's your first site. Enter your domain name (e.g., example.com) and we'll run an instant audit.
We'll crawl your sitemap to discover pages, then check each one for SEO issues, accessibility problems, and performance metrics.
When you add a site, we immediately:
- Discover your pages via your sitemap
- Run SEO checks on every page (titles, meta descriptions, headings, schema, Open Graph)
- Run a Google Lighthouse audit for accessibility issues
- Check Core Web Vitals using Chrome User Experience data
- Scan for broken links
Results appear within seconds for most sites.
📊 Audits & Monitoring
Automated audits run once per day, every night. This checks all pages across all your websites for new issues, tracks which issues have been fixed, and updates your performance metrics.
Results are updated on your dashboard each morning. When you first add a website, an instant homepage audit runs so you can see initial results right away.
We check each page for:
- Missing or duplicate page titles
- Missing or too-long meta descriptions
- Missing or multiple H1 headings
- Missing canonical tags
- Missing Open Graph tags (og:title, og:description, og:image)
- Missing schema/structured data markup
We use Google Lighthouse (via the PageSpeed Insights API) to run accessibility audits on your pages. This catches common issues like missing alt text on images, empty links, missing form labels, heading hierarchy problems, and color contrast issues.
✅ Issue Tracking
Click on any issue to see its details, then click "Mark Complete". This flags the issue as manually fixed, so your team knows it's been addressed. The issue will show who marked it complete and when.
If you mark an issue as complete but the next audit still detects it, you'll see an amber "reactivated" alert at the top of your dashboard. This means the fix didn't take effect or the issue has regressed. You can re-complete the issue or investigate further.
If the issue is not found in the next audit after being marked complete, it's automatically confirmed as fixed.
👥 Team Collaboration
Go to Settings → Team in your dashboard. Enter your team member's email address and click "Send Invite". They'll receive an email with a link to join your dashboard.
Team invitations expire after 7 days. You can remove team members at any time.
Team members (non-admin) can:
- View all websites and audit data on the dashboard
- Mark issues as complete or reopen them
- View performance trends and reports
Only the admin (account owner) can:
- Add or remove websites
- Manage billing and subscription
- Invite or remove team members
- Connect integrations (Google Search Console, Cloudflare)
💰 Billing & Subscription
- Trial (Free): 7 days, 1 website, core features only (no integrations or AI)
- Pro ($29/mo): Up to 5 websites, all features and integrations
- Agency ($59/mo): Up to 25 websites, team collaboration, all features
You can upgrade from your dashboard at any time via Settings → Upgrade.
Go to Settings in your dashboard and click "Upgrade". Choose your plan and you'll be redirected to a secure Stripe checkout page. After payment, your plan is activated instantly.
To change plans or update your payment method, click "Manage Billing" in Settings to open the Stripe customer portal.
Go to Settings → Manage Billing to open the Stripe customer portal. From there, you can cancel your subscription. Your access continues until the end of the current billing period — you won't be charged again.
When your 7-day trial ends, your dashboard will still be accessible but audits will stop running. Your existing data is preserved. Upgrade to a paid plan to resume daily audits and continue monitoring your sites.
🔌 Integrations
Go to Settings → Websites & Integrations, find your website, and click "Connect Google Search Console". You'll be asked to sign in with your Google account and grant read-only access to your Search Console data.
Once connected, you'll see keyword rankings, clicks, impressions, and position changes in your dashboard.
Go to Settings → Websites & Integrations, find your website, and add your Cloudflare API token and Zone ID. You can create an API token in your Cloudflare dashboard under My Profile → API Tokens.
Once connected, you'll see traffic, cache hit ratios, error rates, and bandwidth data.